For firms whose growth depends on responsiveness
The Customer Experience Assembly Line.
Every inbound signal arrives, gets qualified, gets routed, gets a response in minutes. No missed leads, no late follow-ups, no inbox-as-CRM, no Monday morning chasing receipts. The customer experience runs as a continuous workflow, even when your team is asleep.
6 weeks
From kickoff to first line running in shadow mode
24/7
Inbound coverage, no missed leads at 11 PM or Sunday morning
8 min
Average time from form submit to booked appointment
$0
In additional headcount required to run it
What gets handled
Six stations. One customer experience. No signal dropped.
Most mid-market service firms lose 15 to 30 percent of inbound leads to slow response. The Customer Experience Assembly Line closes that gap by handling the qualification, routing, booking, and follow-up that humans are too inconsistent to do at scale.
01
CAPTURE
Every customer signal arrives. Calls, web forms, chat messages, emails, Google Business Profile messages, SMS, WhatsApp, walk-ins. The agent watches every channel your firm has, including the ones nobody is monitoring on weekends.
02
ROUTE
Location detection, source attribution, urgency classification. An after-hours emergency call routes differently than a Tuesday morning brochure request. Multi-location firms get per-location routing. Source data flows into BigQuery for attribution.
03
QUALIFY
Conversation agent qualifies via chat, voice, or text. Asks the questions a junior intake person would ask, in your firm's voice. Determines fit, identifies the right next step, flags anything outside the sanctioned zone for human review.
04
ENGAGE
Books the appointment, sends the confirmation, writes to your CRM. Finds the slot on the right calendar, handles the back-and-forth, sends the welcome packet, creates the record. The customer goes from inbound signal to confirmed engagement in under ten minutes.
05
FOLLOW
Nurture sequences, no-show recovery, conversion confirmation. The line keeps customers warm between booking and showing up. Reminders before the appointment. Recovery messages for no-shows. Conversion confirmation after the appointment. Every step logged.
06
REPORT
Per-location dashboard, attribution chain, daily brief. Your team sees the previous day's inbound volume, conversion rates, sources, and any escalations queued for human review. Quarterly review surfaces trends humans miss in the daily noise.
How we build it
Built on Google Cloud's production agent stack. Configured for your firm.
Not a chatbot. The Customer Experience Assembly Line runs on the Gemini Enterprise Agent Platform, the same production platform Google offers to enterprise customers like Walmart, Mercedes-Benz, and Verizon, configured and operated for mid-market service firms. Stateful, observable, governable.
Models
Gemini 3 Pro for reasoning through complex qualification. Gemini Flash for high-volume conversational turns. Voice routes through speech-to-text and back, in real time, with sub-second latency.
Framework
Agent Development Kit with multi-agent orchestration. Each station is a specialized agent. The line handles handoffs without dropping context.
Runtime
Agent Runtime hosts the line in production. Sessions stay alive across days, so a customer who started a conversation Friday night picks up Monday morning where they left off.
Memory Bank
Persistent memory of every customer interaction, every preference, every escalation. The agent knows the customer the second time they call. Your team does not have to re-read the file.
A2A Protocol
When a qualified lead hits a threshold, the Customer Experience line hands off to the Sales and Service line. Agent-to-agent. No spreadsheet in between.
Governance
Agent Identity per location. Agent Gateway enforces escalation rules. Every conversation logged, pauseable, auditable. Compliance has one place to look.
Model Armor
Inbound messages get filtered for prompt injection, abusive language, and PII. The line stays inside its sanctioned zone.
Data
Every signal, decision, conversation, and outcome logged to BigQuery. Your firm queries the data in plain English. No more "let me build a dashboard for that."
Investment
Three tiers. Per location or per practice.
Pricing scales with the operation. Single-location firms start at Capture. Multi-location operators land at Premium for the cross-location intelligence layer.
Capture
Single location
$1,500
per location per month
+ $5,000 one-time setup, 4 weeks to live
- CAPTURE + ROUTE + REPORT stations
- Single-channel inbound (web form + email)
- Human handoff for every qualified lead
- Weekly summary
- Conversation qualification excluded
- Auto-booking excluded
Full Line
Most chosen
$2,500
per location per month
+ $10,000 one-time setup, 6 weeks to live
- All six stations live
- Multi-channel inbound (web, chat, voice, SMS)
- Auto-qualification and booking
- Follow-up sequences included
- Daily brief at 6 AM
- Full BigQuery attribution
- Quarterly business review
Premium
Multi-location
$3,500
per location per month
+ $25,000 one-time setup, 8 weeks to live
- Everything in Full Line
- Per-location agent identity
- Cross-location intelligence and routing
- Voice agent included (real-time speech)
- CRM and calendar integrations
- A2A handoff to Sales and Service line
- Volume discount: 15% off at 5+ locations
Common questions
What COOs and practice managers actually ask.
If your question is not here, ask it on the walkthrough call.
How is this different from buying Drift or Intercom?
Drift and Intercom are chat tools. The Customer Experience Assembly Line is six agents wired together with persistent memory, voice capability, multi-location routing, and governance built in. It is the operation, not just the chat widget. Most firms run Drift on top of a chaotic backend. This replaces the backend.
What about voice calls? Will the agent actually answer the phone?
Yes, at the Premium tier. The voice agent answers, qualifies, and books in real time with sub-second latency. Calls outside the sanctioned scope route to your team. Every call is recorded, transcribed, and logged to BigQuery for review.
Can the agent represent our firm's voice authentically?
Yes. We train the conversation agent on your firm's existing communications: scripts, FAQs, prior chat transcripts, written brand voice. The agent matches your tone, your vocabulary, your refusal patterns. Shadow mode for the first 30 days lets you fine-tune before anything goes live.
What happens if the agent gets something wrong?
Three layers of protection. Model Armor filters before. Human escalation rules during. Full audit trail after. If a customer gets a wrong answer, you see exactly what was said, when, by which agent, and why. Then you tune the boundary. Most firms catch and fix these in week one of shadow mode.
Do you integrate with our CRM, calendar, and phone system?
Yes. Standard integrations cover Salesforce, HubSpot, Pipedrive, Clio, Google Calendar, Microsoft 365, Twilio, RingCentral, and most major systems. Custom integrations are available at the Premium tier.
Can we cancel? Does your firm hold our customer data hostage?
Month-to-month after the first 90 days. If you cancel, the line stops, you keep all customer data, conversation transcripts, and the architecture documentation. No exit fees. We will help you transition to another partner or in-house operation.
Book a 20-minute walkthrough of the Customer Experience Assembly Line.
Live demo against your firm's actual inbound flow. We will show you exactly what the line would qualify, route, and book if you turned it on tomorrow. No deck, no pitch, no follow-up sequence.
Pick a time on Brandon Lincoln Hendricks's calendar